Casino Shift Manager
Ramada Princess Casino · Paramaribo, Suriname
- Directed daily operations of a 14-table live games floor, including high-limit Baccarat for international VIP clientele.
- Supervised dealers and floor staff, maintained rosters, reinforced procedures and handled real-time escalations.
- Authored an internal Policy & Procedures manual aligned with Gaming Control Board Suriname requirements.
- Validated player-tracking data for VIP commissions and used AI-assisted analysis to improve audit accuracy and traceability.
- Built Excel-based management reporting for drop, win/loss performance and attendance trends.