▶Watch ReportHub video01Reporting & KPIs
ReportHub
Turn scattered reports into manager-ready information.
For casinos that already have a CMS, but still fight with Excel exports, PDFs, screenshots, emails, shift notes, and slow daily summaries.
- CMS stays in place
- Uploaded records go through review
- Unclear items are not auto-approved
- Multi-user
▶Watch Shift Optimizer video02Labor / coverage
Shift Optimizer
Staff the casino before the problem becomes overtime.
Forecast demand, attendance risk, and overtime pressure using historical drop, guest count, holidays, salary days, pension days, weather, traffic, events, VIP activity, and current staffing.
- Overstaffing slow periods because nobody wants to risk being short.
- Understaffing busy periods because the warning signs were not reviewed together.
- Overtime appearing after the schedule is already locked.
- Different departments making staffing decisions without one shared operating picture.
▶Watch Promo ROI Predictor video03Marketing / player value
Promo ROI Predictor
Review Promo Cost, Risk, and Return.
Test promotions before launch and see whether they create profitable new play or mostly reward regular players who would have visited anyway.
- Promotions judged only by attendance, floor buzz, or redemption volume.
- Free play and offers given to players who were likely to visit anyway.
- Promo cost reviewed after the money has already been spent.
- No clear Run, Test, Modify, or Reject recommendation before launch.
▶Watch Pit & Table Mix Planner video04Floor layout / table games
Pit & Table Mix Planner
Move tables on screen before moving them on the casino floor.
Upload a floor plan, drag tables into position, mark walkways, VIP zones, cage direction, supervisor stations, noise areas, and dead spots before touching the live pit.
- Table moves decided from memory instead of a visible scenario.
- VIP tables placed in uncomfortable or overexposed locations.
- Weak supervisor visibility and poor spacing discovered too late.
- Game mix changes made without comparing baseline and proposed layouts.
▶Watch Dealer Error Follow-Up video05Live Games / Pit
Dealer Error Follow-Up
Turn repeated dealer errors into documented coaching and accountable follow-up.
Evidence-linked dealer coaching review with repeat-pattern prompts, severity and status tracking, proportionate support planning, follow-up dates, local drafts, and manager-ready exports.
- Use this after a documented dealer error when the next requirement is coaching, support, ownership, and a proportionate follow-up date.
- Management output: Tracker / Register
- Reviewer: Table Games Manager or delegated shift authority
- Multi-user
▶Watch Beverage Service Optimizer video06Food & Beverage Service
Casino Beverage Service Optimizer
Match beverage coverage to floor demand without overstaffing quiet periods.
Forecast beverage demand in 30-minute intervals, review anonymous service queues, compare floor-zone coverage and staffing scenarios, protect breaks, and prepare a manager-approved shift brief without automatically scheduling or reassigning employees.
- Use this before a beverage-service shift when demand, queues, zone coverage, staffing options, breaks, and labor cost need one manager review.
- Management output: Coverage Plan and Shift Brief
- Reviewer: Food and Beverage Manager or responsible executive reviewer
- Multi-user