Casino SOP Department Coverage

Table Games SOP Coverage

Table games SOPs protect live game integrity, chip movement, pit supervision, dealer consistency, game disputes, and table revenue controls.

Request SOP Work Back to Full Department List

Policy areas

Procedure topics

Forms, logs, and records

Department SOP Focus

Use this page to see the policy and procedure material your casino can request for this department: manuals, checklists, forms, logs, controls, and training-ready SOPs.

table opening and closing, dealer procedures, fills and credits, chip movement, disputes, game protection, and pit supervision

Policy and Procedure Areas to Cover

Each group below can become one or more detailed SOPs depending on the size of the property, local regulation, systems used, approval levels, and internal control structure.

Core department procedures

General Table Games SOP Areas

These are the standard pit, dealer, chip, equipment, dispute, and game-protection procedures that apply across the table games department.

Table opening and closing

Table opening count
Table closing count
Float verification
Drop box placement
Drop box removal confirmation
Table sign-on and sign-off
Table minimum and maximum confirmation
Closed table security

Dealer operating procedures

Dealer rotation
Dealer break handover
Card handling
Shuffle procedure
Cut card procedure
Dice handling
Roulette wheel and ball procedure
No more bets announcement
Late bet handling
Dealer error reporting

Pit supervision and game control

Pit opening
Pit closing
Supervisor table inspection
Game pace monitoring
Player buy-in procedure
Player rating procedure
Table limit change approval
Dealer performance observation
Pit log completion

Chip movement and table bankroll

Fill request
Credit request
Emergency fill
Fill and credit slip control
High-denomination chip handling
Color-up procedure
Chip inventory variance
Suspected counterfeit chip escalation

Cards, dice, and gaming equipment

Card receipt
Card inspection
Card change
Card cancellation
Dice receipt
Dice inspection
Dice change
Damaged equipment handling
Gaming equipment storage

Disputes, exceptions, and voids

Player hand dispute
Incorrect payout
Misdeal
Exposed card
Void hand decision
Roulette spin dispute
Craps dice dispute
Surveillance review request
Guest communication after ruling

Game protection and suspicious activity

Collusion suspicion
Cheating suspicion
Marked card suspicion
Past posting suspicion
Pinching or capping bet suspicion
Advantage play escalation
Unusual betting pattern report
Security support request

Game-specific SOP coverage

Procedures by Table Game Type

Blackjack SOP Coverage

Blackjack table opening and closing
Shoe game and hand-held game setup
Shuffle, cut card, burn card, and card change procedure
Player buy-in, betting, surrender, split, double, and insurance handling
Dealer blackjack, push, payout, and incorrect payout procedure
Misdeal, exposed card, fouled hand, and dead hand rulings
Blackjack side bet setup, payout verification, and dispute handling
Card counting, team play, unusual bet spread, and advantage play escalation

Roulette SOP Coverage

Roulette table opening, float check, and wheel inspection
Wheel, ball, layout, dolly, marker, and non-value chip control
Buy-in, color assignment, color-up, and same-color dispute handling
No more bets timing, late bet, call bet, and past-posting controls
Spin procedure, ball drop, no-spin decision, and irregular spin handling
Inside, outside, racetrack, and announced bet payout verification
Roulette jackpot or side wager handling where offered
Wheel bias concern, dealer signature, and surveillance review escalation

Baccarat and Mini Baccarat SOP Coverage

Baccarat table opening, shoe preparation, and commission marker setup
Card dealing sequence and third-card rule verification
Banker, Player, Tie, pair, and side bet payout procedure
Commission collection, commission tracking, and commission dispute handling
Squeeze game card exposure, card damage, and card replacement procedure
Super 6, EZ Baccarat, or no-commission variant rule controls
High-limit baccarat buy-in, marker, rating, and VIP escalation
Pattern-board dispute, incorrect result, and surveillance review procedure

Craps SOP Coverage

Craps table opening, chip inventory, dice receipt, and dice inspection
Stickperson, boxperson, dealer, and floor supervisor duties
Come-out roll, point, pass line, don’t pass, come, odds, place, buy, lay, hardway, and proposition bet handling
Dice control, dice off table, cocked dice, short roll, and no-roll decision
Payout pressing, off/on instructions, and player call dispute handling
Dice change, damaged dice, lost dice, and dice cancellation procedure
High action, unusual betting, controlled-shooting claims, and surveillance escalation
Craps dispute, payout error, and table correction procedure

Poker-Based Table Games SOP Coverage

Three Card Poker, Ultimate Texas Hold'em, Caribbean Stud, Let It Ride, and similar game setup
Ante, blind, trips, pair plus, progressive, and optional wager controls
Dealer qualification, player decision timing, and exposed card procedure
Hand ranking verification and supervisor verification for premium hands
Progressive jackpot, envy bonus, and large payout procedure
Player mis-set hand, late decision, wrong wager, and dead hand handling
Shuffler fault, card shortage, card damage, and game interruption procedure
Suspicious signaling, collusion concern, and game protection escalation

Pai Gow Poker SOP Coverage

Pai Gow Poker table opening and banking option controls
Tile or card handling depending on the game version offered
House way setting, player hand setting, and mis-set hand procedure
Banker rotation, co-banking, and player-banker approval
Commission, push, copy hand, and payout handling
Bonus, fortune, progressive, and envy payout verification
Slow game pace, coaching limits, and player dispute handling
Suspicious hand-setting advice, collusion concern, and surveillance escalation

Sic Bo SOP Coverage

Sic Bo table opening, dice shaker, layout, and equipment inspection
Bet acceptance, no more bets timing, and late bet controls
Dice result verification, irregular result, and re-shake procedure
Small, big, triple, double, total, and combination payout verification
Electronic display mismatch and manual result correction
Dealer error, payout dispute, and surveillance review procedure
Equipment malfunction, dice damage, and game suspension procedure
Unusual betting pattern and past-posting escalation

Casino War and Simple Specialty Games SOP Coverage

Casino War, Red Dog, Money Wheel, Big Six, and similar game opening controls
Deck, wheel, layout, marker, and payout schedule verification
Tie, surrender, raise, war, spin result, and specialty rule handling
Progressive or bonus wager setup and payout approval
Dealer announcement, game pace, and customer explanation limits
Irregular result, misdeal, wrong payout, and void decision procedure
Equipment inspection, wheel peg or pointer issue, and game suspension procedure
Player dispute and surveillance review request

Electronic Table Games and Hybrid Live Games SOP Coverage

Live-dealer stadium, electronic roulette, electronic baccarat, and hybrid game opening checks
Terminal status, dealer station, game server, and display verification
Player terminal dispute, rejected bet, late bet, and cancelled wager handling
Game result feed mismatch, display error, and settlement correction procedure
Terminal malfunction, bill validator issue, and ticket printer issue escalation
Manual payout or correction approval where allowed
System outage, game suspension, and reopening procedure
Surveillance, IT, gaming systems, and compliance notification requirements

Forms, Logs, Reports, and Control Records

A useful casino procedure should leave an audit trail. These are the supporting records this department normally needs.

Table inventory sheet
Pit log
Fill/credit slips
Card and dice log
Dispute report
Dealer error log
Surveillance review request

Coordination and High-Risk Control Points

Departments That Usually Coordinate Here

SOPs should show when the department must notify, escalate to, request support from, or obtain approval from other departments.

Cage
Chip Bank
Surveillance
Security
Revenue Audit
Compliance
AML

High-Risk SOP Areas

These areas need stronger approvals, logs, dual control, surveillance review, compliance review, or management sign-off.

Chip movement
Fills and credits
Dealer errors
Voids
Disputes
Collusion or cheating suspicion

How to Start With This Department

Your casino can begin with one focused SOP package for this department before committing to a full casino-wide manual.

New SOP package

Write a clean Table Games procedure set from scratch with roles, steps, approvals, records, exceptions, and escalation points.

Existing SOP rewrite

Take old or unclear procedures and rewrite them into practical, audit-ready, training-friendly documents.

Forms and checklists

Create the logs, forms, opening checks, exception reports, approval records, and supervisor checklists needed to support the SOPs.

Request This Department SOP Package

Send the department name, current problem, jurisdiction or market, and whether the work is a new SOP, rewrite, checklist pack, or full department manual.

A strong first project is usually one department, one operational risk, and one clear deliverable. After that, the structure can expand across the full casino manual.

Request Table Games SOP Work

Use the contact page and mention this department. Sensitive customer or employee data is not needed for the first scope discussion.

→