Casino SOP Department Coverage

Credit / Marker Desk SOP Coverage

Credit and marker SOPs control player credit risk, marker documentation, limit approval, redemption, collection, write-off, and AML exposure.

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Policy areas

Procedure topics

Forms, logs, and records

Department SOP Focus

Use this page to see the policy and procedure material your casino can request for this department: manuals, checklists, forms, logs, controls, and training-ready SOPs.

credit applications, marker issue and redemption, credit limits, collections, approvals, and AML review

Policy and Procedure Areas to Cover

Each group below can become one or more detailed SOPs depending on the size of the property, local regulation, systems used, approval levels, and internal control structure.

Credit application and approval

Credit application receipt
Identity verification
Bank reference check
Credit file setup
Credit limit approval
Credit limit increase
Credit limit decrease
Credit suspension

Marker issue and redemption

Marker issue request
Marker approval verification
Marker document completion
Partial marker redemption
Full marker redemption
Marker consolidation
Void marker
Lost marker escalation

Collections and delinquency

Past-due marker review
Collection contact
Returned payment handling
Payment plan approval
Bad debt escalation
Write-off approval
Legal referral
Credit reinstatement

AML and responsible gambling review

High-risk credit customer review
Source-of-funds referral
Unusual marker activity escalation
Minimal play with marker review
RG concern escalation
PEP/sanctions support check
Suspicious activity referral

Records and confidentiality

Credit file retention
Credit document access
Customer confidentiality
Credit report request
Credit audit support
Exception report review

Forms, Logs, Reports, and Control Records

A useful casino procedure should leave an audit trail. These are the supporting records this department normally needs.

Credit application
Credit approval form
Marker log
Redemption record
Collection report
Write-off approval
AML referral

Coordination and High-Risk Control Points

Departments That Usually Coordinate Here

SOPs should show when the department must notify, escalate to, request support from, or obtain approval from other departments.

Cage
Table Games
AML
Finance
Legal
Marketing
Compliance
Surveillance

High-Risk SOP Areas

These areas need stronger approvals, logs, dual control, surveillance review, compliance review, or management sign-off.

Unauthorized credit
Unpaid markers
Weak ID verification
VIP pressure
AML red flags
Credit file confidentiality

How to Start With This Department

Your casino can begin with one focused SOP package for this department before committing to a full casino-wide manual.

New SOP package

Write a clean Credit / Marker Desk procedure set from scratch with roles, steps, approvals, records, exceptions, and escalation points.

Existing SOP rewrite

Take old or unclear procedures and rewrite them into practical, audit-ready, training-friendly documents.

Forms and checklists

Create the logs, forms, opening checks, exception reports, approval records, and supervisor checklists needed to support the SOPs.

Request This Department SOP Package

Send the department name, current problem, jurisdiction or market, and whether the work is a new SOP, rewrite, checklist pack, or full department manual.

A strong first project is usually one department, one operational risk, and one clear deliverable. After that, the structure can expand across the full casino manual.

Request Credit / Marker Desk SOP Work

Use the contact page and mention this department. Sensitive customer or employee data is not needed for the first scope discussion.

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