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Host Preparation Notes

Prepare structured pre-call and pre-visit notes from approved guest information.

1. Preparation Overview

Core details for this preparation session

2. Guest Snapshot

Ready for review
GUEST TIER
Gold
LAST VISIT
12 May 2026
Tuesday • 7:20 PM
VISIT FREQUENCY
3 visits
in last 30 days
PREFERRED AREA
East slot zone
PRIMARY PLAY
Slots
OPEN FOLLOW-UPS
3 items
SERVICE PRIORITY
Medium
PREP STATUS
Ready for host review

3. Visit Pattern Review

Key Patterns

Last Visit Date 12 May 2026
Typical Visit Days Friday & Saturday evenings
Average Visit Length 2.5 hours
Usual Arrival Time 7:00 PM – 8:30 PM
Usual Play Area East slot zone
Recent Change Slight decrease in visit length
Host Observation:
Guest still visits regularly but appears to leave earlier than before.

Recent Visits (Last 4)

Visit Date Day Arrival Main Area Length Notes
12 May 2026 Tuesday 7:20 PM East slot zone 2 hours Shorter visit than usual
9 May 2026 Saturday 8:05 PM East slot zone 3 hours Normal pattern
3 May 2026 Sunday 6:45 PM Main slot floor 2.5 hours Asked about upcoming food offer
26 Apr 2026 Saturday 7:55 PM East slot zone 3 hours Positive interaction with host team

4. Open Follow-Up Items

Follow-Up Item Source Status Priority Suggested Host Action
Asked about birthday offer timing Previous host note Open Medium Confirm approved offer window before contact
Mentioned interest in weekend room availability CRM note Open Medium Check approved availability before promising anything
Food voucher question from last visit Floor note Open Low Clarify whether voucher was issued or still pending
Requested notification about slot tournament Marketing list Pending Medium Confirm tournament eligibility and invitation status

5. Known Preferences

Preferred Gaming Area
East slot zone
Preferred Contact Style
Friendly, direct, not too long
Preferred Visit Time
Weekend evenings
Preferred Offer Type
Food credit or free play
Preferred Language
English
Beverage / Service Note
Coffee during evening visits
Seating / Area Note
Likes machines near aisle access
Communication Reminder
Confirm details before making any offer statement
Important: Use only approved preference information. Do not record sensitive personal information unless allowed by company policy.

6. Recent Play and Response Context

Main Game / Product: Slots
Recent Rated Activity: Stable
Recent Offer Response: Moderate
Last Campaign Response: Redeemed food voucher, did not redeem free play
Estimated Interest Level: Medium
Possible Opportunity: Better response to simple, clear weekend offers
Possible Concern: Visit length slightly reduced

Context Note

Recent activity suggests the guest remains engaged but may need clearer communication about available offers and upcoming events. The host should focus on confirming interest, removing confusion, and avoiding promises before approval.

7. Questions to Clarify

Checked items will be included in the generated host note.

8. Suggested Talking Points

  1. Thank the guest for recent visits to Aurora Crown Casino.
  2. Mention that the team wanted to follow up on the previous food voucher question.
  3. Ask whether weekend visits are still the most convenient.
  4. Confirm interest in future slot tournament information.
  5. Clarify offer preference before recommending any next action.
  6. Avoid promising room availability or promotional value without approval.
  7. End with a clear next step and follow-up owner.

9. Department Coordination Notes

Department Information Needed Status Contact / Owner Notes
Marketing Birthday offer eligibility Needs check Marketing Coordinator Confirm dates before mentioning offer
Slots Slot tournament invitation status Pending Slot Manager Check if guest qualifies
Hotel / Reservations Weekend room availability Needs check Reservations Team Do not promise availability before confirmation
F&B Food voucher status Open F&B Supervisor Confirm whether previous voucher was used
Cage / Rewards Desk Account note clarification Ready Rewards Desk No issue reported

Risk / Compliance Reminder

  • Use approved casino information only.
  • Do not include private, sensitive, medical, financial hardship, or personal family details unless company policy allows it.
  • Do not make unapproved comp, room, cash, credit, or promotional promises.
  • Escalate responsible gambling concerns through official procedures.
  • Keep notes factual, respectful, and business-related.

This app supports preparation only and must not replace official CRM records, player tracking systems, compliance rules, or management approval.

Compiles a polished, ready-to-use preparation note using the current form values and all sections above.