```html Event Follow-Up Workflow • Aurora Crown Casino
Language

Event Follow-Up Workflow

Organize invitees, attendance, feedback, play review, and host follow-up after casino events.

1. Event Overview

COMPLETED
Review Date: 19 May 2026

2. Event Snapshot

Live from data

3. Invitation List Review

Guest Segment Invited Confirmed Attended No-Show Attendance Notes

4. Attendance Notes

Attendance Impact Summary
Attendance Item Count Operational Impact Follow-Up Needed

5. Guest Feedback Review

Feedback Type Guest Segment Comment Summary Sentiment Follow-Up Owner Status

6. Post-Event Play Review

Review Window Before Event
3 days before event
Review Window After Event
3 days after event
Rated Guests Reviewed
96
Coin-In
Before: $184,500
After: $204,800
+11%
Table Games Drop
Before: $42,000
After: $46,500
+10.7%
Main Response Area
Slots and hosted player activity
Review Note
Post-event activity increased, but results should be compared against normal weekend traffic before final conclusions.
Guest Segment Attended Post-Event Play Response Est. Change Manager Note

7. Host Follow-Up Task List

Task Guest / Segment Priority Owner Due Date Status Notes

8. Department Follow-Up Review

Department Event Impact Issue Observed Risk Level Follow-Up Action

9. Open Questions

10. Lessons for Next Event

Human Review & Compliance Reminder

This tool supports event follow-up workflow only. It does not replace official CRM records, player tracking systems, accounting reports, or compliance procedures.
It does not make automated guest decisions or approve offers, comps, rooms, credit, exclusions, or restrictions.
All guest follow-up actions require human review. Responsible gambling concerns must be escalated through official procedures.
Guest notes should be factual, respectful, and business-related. Use approved casino procedures at all times.
All changes are saved locally in your browser. Export JSON to back up your workflow.
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