Separate player value, visit context, requested benefit, approval level, and final management decision.
Live overview of the current request
| Benefit Option | Estimated Value | Approval Level | Operational Concern | Notes |
|---|---|---|---|---|
| Dinner for two | $125 | Shift Manager | Medium | Requested benefit • Current request |
| Food credit | $75 | Pit / Slot Manager | Low | Lower-cost alternative |
| Coffee / snack voucher | $25 | Supervisor | Low | Service gesture only |
| No comp, host follow-up only | $0 | Host / Manager | Low | Use if request is not justified |
| Benefit Value Range | Example Benefit | Suggested Approval Level | Required Review | Notes |
|---|---|---|---|---|
| $0 – $25 | Coffee, snack voucher | Supervisor | Basic service review | Small service gesture |
| $26 – $75 | Food credit | Pit Manager / Slot Manager | Player value and visit context | Common low-level comp |
| $76 – $150 | Dinner comp | Shift Manager | Player value, visit context, and department note | Current request level |
| $151 – $500 | Room, premium dinner, larger comp | Casino Manager / Operations Manager | Full management review | Higher cost |
| $500+ | Major comp or exception | Senior Management | Formal approval | Do not approve in this tool |
Important:
This app must never approve a comp automatically. It only helps structure the request for the correct human approval level.
| Department | Possible Impact | Risk Level | Review Needed | Notes |
|---|---|---|---|---|
| Hosts | Guest follow-up and relationship handling | Medium | Yes | Host should confirm final decision respectfully |
| F&B | Dinner seating and comp redemption | Low | Yes | Confirm outlet availability |
| Slots | Player activity context | Low | Yes | Confirm rated activity summary |
| Cash Desk / Rewards | Comp posting or voucher handling | Low | If applicable | Follow approved procedure |
| Compliance / Responsible Gambling | Policy-safe review | High | If concern exists | Escalate through official channels |
| Management | Final approval | High | Required | Decision must be documented |
Use these questions to guide your review. Add notes as needed.
• This tool structures comp requests only. It does not approve comps automatically.
• It does not replace official casino comp policy.
• All comps, benefits, rooms, food credit, free play, cash, credit, rebates, and exceptions require authorized human approval.
• Do not use sensitive personal information.
• Responsible gambling concerns must be escalated through official procedures.
• Keep notes factual, respectful, and business-related.
• Final decisions must be documented by authorized management.
Ready for management review • Aurora Crown Casino