Organize policies, SOPs, checklists, versions, owners, review dates, and approval status.
| Document Name | Type | Department | Version | Owner | Last Review | Next Review | Approval Status | Notes |
|---|
Showing sample controlled documents. Click column headers to sort (where applicable).
| Document Type | Count | Approved | Draft | Needs Review | Overdue | Manager Note |
|---|---|---|---|---|---|---|
| Policy | 8 | 6 | 1 | 1 | 0 | Mostly current |
| SOP | 14 | 10 | 2 | 2 | 1 | Several operational SOPs need review |
| Checklist | 11 | 7 | 2 | 2 | 1 | Alignment review needed |
| Training Record | 5 | 3 | 0 | 2 | 1 | HR / Compliance confirmation needed |
| Guide / Job Aid | 6 | 3 | 1 | 1 | 1 | Guest-facing wording should be checked |
| Form / Log Template | 2 | 2 | 0 | 0 | 0 | Current |
| Department | Owned | Approved | Needs Review | Draft / Pending | Overdue | Main Follow-Up |
|---|---|---|---|---|---|---|
| Table Games | 7 | 6 | 1 | 0 | 0 | Confirm dealer error checklist link to training |
| Slots | 5 | 3 | 2 | 0 | 1 | Confirm slot access procedure approval |
| Cash Desk | 5 | 3 | 2 | 0 | 0 | Update variance checklist wording |
| Marketing / Rewards | 6 | 3 | 1 | 2 | 0 | Align free play checklist with policy |
| Security | 4 | 2 | 1 | 1 | 1 | Complete incident escalation approval |
| Surveillance | 4 | 4 | 0 | 0 | 0 | No major issue |
| Guest Services | 4 | 1 | 1 | 2 | 1 | Finalize complaint handling guide |
| HR / Training | 5 | 3 | 2 | 0 | 1 | Confirm RG refresher records |
| Compliance / Operations | 6 | 4 | 1 | 1 | 0 | Review document approval trail |
| Document Name | Department | Owner | Next Review Date | Review Status | Days Until / Overdue | Action Needed |
|---|---|---|---|---|---|---|
| Guest Complaint Handling Guide | Guest Services | Guest Services Manager | Pending | Overdue | 12 days overdue | Confirm approved version or retire draft |
| Slot Machine Access Procedure | Slots / Security | Slot Manager | 10 May 2026 | Overdue | 9 days overdue | Review and confirm approval |
| Responsible Gambling Refresher Record | HR / Compliance | HR Manager | 15 May 2026 | Overdue | 4 days overdue | Confirm latest file |
| Incident Escalation SOP | Operations / Security | Operations Manager | Pending | Overdue | Approval date missing | Assign approval owner |
| Cash Variance Review Checklist | Cash Desk | Cage Manager | 12 Jun 2026 | Upcoming | 24 days | Add manager note requirement |
| Dealer Error Follow-Up Checklist | Table Games | Pit Manager | 8 Oct 2026 | Current | 142 days | No urgent action |
| Document | Current Status | Approval Owner | Approval Date | Missing Item | Follow-Up Needed |
|---|---|---|---|---|---|
| Table Games Opening and Closing Procedure | Approved | Casino Manager | 15 Jan 2026 | None | No action needed |
| Slot Machine Access Procedure | Needs review | Operations Manager | 10 Feb 2026 | Latest approval confirmation | Confirm whether latest edits were approved |
| Incident Escalation SOP | Pending approval | Operations Manager / Security Manager | Pending | Approval trail | Assign final approver |
| Free Play Redemption Checklist | Draft | Rewards Desk Manager | Pending | Policy alignment approval | Align with approved policy first |
| Guest Complaint Handling Guide | Draft | Guest Services Manager | Pending | Management approval | Prepare final review copy |
| Responsible Gambling Refresher Record | Needs review | HR / Compliance | 2 Apr 2026 | Latest completion file | Confirm approved version |
| Issue | Document | Department | Risk Level | Why It Matters | Recommended Action |
|---|---|---|---|---|---|
| Draft document in active use | Free Play Redemption Checklist | Rewards Desk | High | Staff may use unapproved instructions | Align and approve before use |
| Approval record unclear | Slot Machine Access Procedure | Slots / Security | High | Access control procedure may be challenged | Confirm latest approved version |
| No next review date | Incident Escalation SOP | Operations / Security | High | Document control is incomplete | Add approval and review dates |
| Outdated guide still listed | Guest Complaint Handling Guide | Guest Services | Medium | Staff may follow old categories | Replace with approved guide |
| Training record version unclear | Responsible Gambling Refresher Record | HR / Compliance | Medium | Training evidence may be incomplete | Confirm latest approved file |
| Checklist wording not aligned | Cash Variance Review Checklist | Cash Desk | Medium | Variance review may be inconsistent | Update checklist wording |
| Task | Document | Department | Priority | Owner | Due Date | Status |
|---|---|---|---|---|---|---|
| Confirm latest slot access approval | Slot Machine Access Procedure | Slots / Security | High | Slot Manager | 22 May 2026 | Open |
| Assign final approver | Incident Escalation SOP | Operations / Security | High | Operations Manager | 22 May 2026 | Open |
| Align checklist with policy | Free Play Redemption Checklist | Rewards Desk / Marketing | High | Rewards Desk Manager | 23 May 2026 | In progress |
| Finalize complaint guide | Guest Complaint Handling Guide | Guest Services | Medium | Guest Services Manager | 24 May 2026 | Open |
| Confirm RG refresher version | Responsible Gambling Refresher Record | HR / Compliance | High | HR Manager | 23 May 2026 | Open |
| Update cash variance checklist | Cash Variance Review Checklist | Cash Desk | Medium | Cage Manager | 25 May 2026 | Open |
| Review dealer error checklist | Dealer Error Follow-Up Checklist | Table Games | Low | Pit Manager | 26 May 2026 | In progress |
Use these questions to guide your document control review. Add your observations in the notes fields below.
Which documents are currently approved?
Which documents are drafts but still being used?
Which documents have missing approval records?
Which review dates are overdue?
Which departments own the most pending documents?
Which SOPs or checklists need alignment with policy?
Which documents require legal, compliance, HR, finance, surveillance, security, or regulatory review?
Which documents should be archived or retired?
Who is responsible for each open document update?
What must be completed before the next audit or management review?
| Flagged Document | Review Type Needed | Reason | Priority | Recommended Next Step |
|---|---|---|---|---|
| Incident Escalation SOP | Management / Security / Compliance | Approval trail incomplete | High | Assign final approver and review wording |
| Slot Machine Access Procedure | Security / Compliance / Operations | Access control document needs approval confirmation | High | Confirm latest approved version |
| Free Play Redemption Checklist | Marketing / Compliance | Must align with approved promotional policy | High | Complete alignment review |
| Responsible Gambling Refresher Record | HR / Compliance | Training evidence version needs confirmation | High | Confirm latest approved file |
| Guest Complaint Handling Guide | Guest Services / Management | Draft guide may not be approved for staff use | Medium | Finalize and approve or remove from active use |
| Cash Variance Review Checklist | Finance / Cash Desk | Variance notes need clearer review language | Medium | Update checklist and approve |
This tool supports document register control only. It does not approve, publish, revise, or retire documents automatically.
It does not replace official legal, compliance, HR, finance, surveillance, security, regulatory, audit, or management review processes.
Draft documents should not be treated as approved documents. Outdated documents should be archived or removed from active use according to company procedure.
Final approval, release, retirement, or version changes require authorized management review.
Aurora Crown Casino • May 2026 • Prepared for management review