Department Control Tracker • Aurora Crown Casino

SECTION 01

Control Tracker Overview

Aurora Crown Casino • May 2026

CASINO NAME

PREPARED BY

REVIEW DATE

REVIEW PERIOD

CONTROL AREA

DEPARTMENT OWNER

TRACKER TYPE

MAIN PURPOSE

REVIEW STATUS

FINAL MANAGEMENT REVIEW REQUIRED

Yes No

SECTION 02

Control Status Snapshot

Live sample metrics • 19 May 2026

38

Total Controls

25

Completed

7

Due This Week

4

Overdue Controls

6

Missing Evidence

3

High-Risk Items

8

Departments Involved

66%

Overall Readiness

SECTION 03 • MAIN DATA

Department Control Register

Update status using the dropdowns below. Changes are reflected in generated summaries.

Department	Control Name	Frequency	Control Owner	Current Status	Evidence Needed	Next Due Date	Follow-Up Action

Sample data shown. Full dataset contains 38 controls. Status changes here update readiness calculations in summaries.

SECTION 04

Control Frequency View

Frequency	Number of Controls	Main Departments	Current Risk	Manager Note
Daily	11	Table Games, Slots, Cash Desk, Security	Medium	Daily logs are mostly complete, but sign-offs need attention
Weekly	15	Slots, Rewards, Surveillance, Guest Services, F&B	Medium	Several evidence files still need review
Monthly	9	Marketing, HR, Finance, Operations	High	Approval records and training files need confirmation
Quarterly	3	Compliance, HR, Senior Management	Low	Not due yet, but evidence folder should be prepared

SECTION 05

Evidence Checklist

Evidence Type	Related Department	Required For	Status	Owner	Notes
Signed opening checklist	Table Games	Daily table opening control	Ready	Pit Manager	Current daily file available
Dealer error summary	Table Games	Weekly training control	Needs review	Table Games Manager	Match errors to training follow-up
Jackpot verification log	Slots	Jackpot control	Ready	Slot Manager	Reconciled with surveillance references
Machine access key log	Slots / Security	Machine access control	Missing evidence	Security Supervisor	Two missing signatures
Cash variance explanation sheet	Cash Desk	Cash control	Needs review	Cage Manager	Add manager explanation
Free play redemption report	Rewards / Marketing	Promotion control	Missing evidence	Rewards Desk Manager	Export needed
Promotion approval file	Marketing	Campaign approval control	Needs review	Marketing Manager	Confirm final approval version
Complaint summary	Guest Services	Guest complaint control	Missing evidence	Guest Services Manager	Prepare approved summary
Training completion report	HR / Training	Mandatory training control	Needs review	HR Manager	Confirm latest file
Surveillance incident reference log	Surveillance	Incident support control	Ready	Surveillance Manager	Current file available

SECTION 06 • PRIORITY FOCUS

Overdue and Missing Evidence Review

Control Issue	Department	Risk Level	Days Overdue	Missing Evidence	Required Action	Owner
Machine access log review overdue	Slots / Security	High	1	Signed key access log	Collect missing signatures and supervisor note	Security Supervisor
Key control sign-off overdue	Security	High	1	Daily key log sign-off	Escalate to Security Manager	Security Supervisor
Free play redemption evidence missing	Rewards / Marketing	High	0	Redemption report and campaign code list	Export report and attach campaign approval	Rewards Desk Manager
Complaint log evidence missing	Guest Services	Medium	0	Approved complaint summary	Prepare report for management review	Guest Services Manager
Cash variance notes incomplete	Cash Desk	Medium	0	Manager explanation notes	Add explanations and sign-off	Cage Manager
Training report not confirmed	HR / Training	Medium	0	Completion report	Confirm latest training file	HR Manager

SECTION 07

Department Owner View

Owner	Department	Controls Assigned	Complete	Needs Review	Overdue	Follow-Up Priority
Pit Manager	Table Games	4	3	1	0	Medium
Slot Manager	Slots	5	3	1	1	High
Cage Manager	Cash Desk	4	2	2	0	Medium
Rewards Desk Manager	Rewards Desk	3	1	1	1	High
Security Manager	Security	4	2	0	2	High
Surveillance Manager	Surveillance	3	3	0	0	Low
Marketing Manager	Marketing	5	2	3	0	Medium
Guest Services Manager	Guest Services	3	1	1	1	High
HR Manager	HR / Training	3	1	2	0	Medium

SECTION 08

Follow-Up Action Tracker

Follow-Up Action	Department	Priority	Owner	Due Date	Status	Notes
Collect missing machine access signatures	Slots / Security	High	Security Supervisor	20 May 2026	Open	Two dates need sign-off
Export free play redemption report	Rewards Desk	High	Rewards Desk Manager	21 May 2026	Open	Include campaign code list
Add manager notes to cash variances	Cash Desk	Medium	Cage Manager	20 May 2026	In progress	Two variance explanations needed
Prepare complaint control summary	Guest Services	Medium	Guest Services Manager	21 May 2026	Open	Use approved complaint log only
Confirm promotion approval files	Marketing	Medium	Marketing Manager	23 May 2026	Open	Match campaign calendar
Confirm training completion report	HR / Training	Medium	HR Manager	24 May 2026	Open	Attach latest completion file
Review dealer error follow-up	Table Games	Medium	Table Games Manager	22 May 2026	In progress	Match errors to coaching notes
Final management control review	Casino Operations	High	Mr. Omer Aktas	25 May 2026	Open	Review all high-risk gaps

SECTION 09

Control Risk Categories

HIGH

Missing evidence, overdue control, or possible audit concern

Example: Machine access log missing signatures

Immediate owner follow-up and manager review

MEDIUM

Control performed but documentation needs review

Example: Cash variance notes incomplete

Department owner correction

LOW

Control complete and evidence ready

Example: Jackpot verification log complete

Normal monitoring

NOT DUE

Control scheduled for future date

Example: Quarterly compliance review

Prepare evidence folder early

SECTION 10

Department Communication Notes

Department	Message Needed	Communication Owner	Deadline	Status	Notes
Slots	Confirm machine access log ownership and missing signatures	Slot Manager	20 May 2026	Open	Coordinate with Security
Security	Escalate overdue key control sign-offs	Security Manager	20 May 2026	Open	Supervisor note required
Rewards Desk	Provide free play redemption report	Rewards Desk Manager	21 May 2026	Open	Include campaign code detail
Cash Desk	Complete variance explanations	Cage Manager	20 May 2026	In progress	Manager sign-off needed
Marketing	Confirm promotion approval trail	Marketing Manager	23 May 2026	Open	Match campaign calendar
HR	Confirm mandatory training completion file	HR Manager	24 May 2026	Open	Attach report
Guest Services	Prepare approved complaint summary	Guest Services Manager	21 May 2026	Open	Remove unapproved personal details

SECTION 11

Review Questions

Use these prompts during management review. Add your notes below.

1. Which controls are overdue?

2. Which controls are missing evidence?

3. Which departments need immediate follow-up?

4. Are all control owners clearly assigned?

5. Are control frequencies realistic and followed?

6. Are high-risk controls reviewed by management?

7. Are evidence files approved, complete, and easy to locate?

8. Are any issues serious enough for compliance, legal, HR, finance, surveillance, or senior management review?

9. What must be completed before the next audit or internal review?

10. Which recurring control needs a clearer SOP?

SECTION 12

Control Improvement Recommendations

SECTION 13

Management / Compliance Review Flags

Flagged Control	Review Type Needed	Reason	Priority	Recommended Next Step
Machine access log review	Compliance / Security	Missing signatures affect access control evidence	High	Collect signatures and manager note
Free play redemption control	Marketing / Compliance	Missing redemption evidence may affect promotion review	High	Export report and match approval file
Key control sign-off	Security / Management	Overdue sign-off requires escalation	High	Escalate to Security Manager
Cash variance review	Finance / Management	Variance explanations incomplete	Medium	Add manager notes and sign-off
Complaint log control	Guest Services / Management	Missing approved summary	Medium	Prepare clean report
Training completion control	HR / Compliance	Completion report not confirmed	Medium	Confirm latest approved file

Human Review and Compliance Reminder

• This tool supports recurring control tracking only.

• It does not certify compliance.

• It does not replace official audit, legal, compliance, finance, HR, security, surveillance, regulatory, or management review.

• Missing or overdue controls must be reviewed by the responsible department owner.

• High-risk items must be escalated through approved procedures.

• Evidence should be factual, approved, complete, and easy to locate.

• Final readiness or compliance status must be confirmed by authorized management.