Explain hold, drop, win, fills, credits, dealer issues, game pace, and rating consistency in plain operational language.
Metadata for this operational explanation
| KPI | Plain-English Meaning | Why Managers Watch It | Common Operational Questions |
|---|---|---|---|
| Drop | Total money exchanged into chips at the table | Shows table activity and customer buy-in volume | Did traffic, limits, or player mix change? |
| Win | Money won by the casino after play | Shows actual table result | Was win movement caused by play volume, luck, or game mix? |
| Hold % | Win divided by drop | Shows how much of the drop became casino win | Is hold inside expected range for the game mix? |
| Fills | Chips sent from cage to table | Shows table chip demand | Did tables need more chips because of buy-ins, wins, or limit changes? |
| Credits | Chips removed from table back to cage | Shows excess chip movement back from table | Were tables overstocked or did play slow down? |
| Game Pace | Hands, spins, or decisions completed per hour | Shows productivity and table flow | Did slow procedures, disputes, or staffing affect pace? |
| Rating Consistency | How accurately player time, average bet, and play are recorded | Supports player value review | Are ratings complete and consistent across supervisors? |
| Dealer Issues | Logged errors, procedure corrections, or coaching points | Helps identify training needs | Are issues isolated or repeated patterns? |
| Game | Drop | Win | Actual Hold | Expected Range | Fills | Credits | Pace | Manager Note |
|---|---|---|---|---|---|---|---|---|
| Blackjack | $156,000 | $24,300 | 15.6% | 12%–16% | $32,000 | $28,500 | 61 /hr | Hold inside expected range; pace stable |
| Baccarat | $142,500 | $31,900 | 22.4% | 14%–20% | $38,000 | $31,000 | 48 /hr | Hold above normal range; review large-player results |
| Roulette | $82,000 | $11,700 | 14.3% | 13%–19% | $14,000 | $13,500 | 42 /hr | Normal result; pace affected by peak crowding |
| Three Card Poker | $48,000 | $6,350 | 13.2% | 18%–24% | $12,000 | $11,500 | 57 /hr | Hold below expected; review sample size and side bet activity |
Overall hold is normal for the period. Individual game movement should be reviewed against volume, player mix, large wins/losses, and game pace. Baccarat performed above range while Three Card Poker was below.
Hold is not the same as house edge. Hold shows what the casino actually won from the drop during this review period. It can move because of player luck, buy-in patterns, game mix, table limits, large wins or losses, and how much play occurred.
| Area | Current Result | What It May Mean | Follow-Up Question | Review Owner |
|---|---|---|---|---|
| Drop increased on Baccarat | $142,500 | More buy-in volume or higher-value play | Was activity from regular players or one large session? | Pit Manager |
| Blackjack win stable | $24,300 | Normal performance for current drop | Did game pace and table occupancy remain stable? | Table Games Manager |
| Roulette drop moderate | $82,000 | Healthy but not exceptional activity | Did peak crowding slow spins per hour? | Shift Manager |
| Three Card Poker win below expectation | $6,350 | Could be short-term variance or side bet result | Was side bet exposure higher than usual? | Pit Manager |
| Game / Area | Fills | Credits | Net Movement | Possible Explanation | Follow-Up Needed |
|---|---|---|---|---|---|
| Blackjack | $32,000 | $28,500 | +$3,500 | Normal chip demand during steady play | No urgent action |
| Baccarat | $38,000 | $31,000 | +$7,000 | Higher buy-ins and several larger player sessions | Review large session notes |
| Roulette | $14,000 | $13,500 | +$500 | Balanced chip movement | No urgent action |
| Three Card Poker | $12,000 | $11,500 | +$500 | Normal movement | Review hold only |
| Issue Type | Count | Game | Shift / Area | Status | Training Follow-Up |
|---|---|---|---|---|---|
| Payout correction | 4 | Blackjack | Evening | Reviewed | Include in dealer refresher |
| Late call to supervisor | 2 | Roulette | Weekend | Open | Remind dealers of escalation timing |
| Side bet explanation issue | 3 | Three Card Poker | Mixed | Reviewed | Add side bet explanation briefing |
| Card handling reminder | 1 | Baccarat | Evening | Closed | No repeated pattern |
| Rating start-time missed | 5 | Multiple games | Evening | Needs review | Supervisor rating refresher needed |
| Game | Current Pace | Expected Pace | Pace Status | Possible Operational Factor | Action Needed |
|---|---|---|---|---|---|
| Blackjack | 61 hands/hr | 58–65 /hr | Normal | Stable staffing and table flow | Continue monitoring |
| Baccarat | 48 decisions/hr | 45–55 /hr | Normal | Higher-value players slowed some decisions | No urgent action |
| Roulette | 42 spins/hr | 45–55 /hr | Slightly low | Crowding and buy-ins during peak periods | Review chip buy-in handling |
| Three Card Poker | 57 hands/hr | 55–65 /hr | Normal | Stable pace | No urgent action |
| Rating Issue | Count | Area | Possible Impact | Follow-Up Action |
|---|---|---|---|---|
| Late rating start | 8 | Blackjack / Baccarat | Player value may be understated | Supervisor reminder |
| Missing end time | 6 | Multiple games | Visit length may be inaccurate | Review closing procedure |
| Average bet not updated | 22 | Baccarat / Roulette | Player value may be inaccurate | Refresher on average bet updates |
| Incomplete player ID | 3 | Three Card Poker | Rating may not connect correctly | Rewards desk / supervisor follow-up |
| Manual correction needed | 5 | Multiple games | Extra review workload | Add shift-end rating check |
| Follow-Up Action | Department | Priority | Owner | Due Date | Status | Notes |
|---|---|---|---|---|---|---|
| Review Baccarat large sessions | Table Games | High | Pit Manager | 21 May 2026 | Open | Explain high hold movement |
| Check Three Card Poker side bet performance | Table Games | Medium | Table Games Manager | 22 May 2026 | Open | Review below-range hold |
| Review roulette pace during peak hours | Table Games | Medium | Shift Manager | 22 May 2026 | In progress | Check buy-in and crowding effect |
| Complete rating consistency refresher | Table Games / Player Development | High | Pit Manager | 23 May 2026 | Open | Focus on start/end time and average bet |
| Review payout correction pattern | Training | Medium | Table Games Trainer | 24 May 2026 | Open | Use dealer refresher notes |
| Confirm fills and credits reconciliation | Cage / Table Games | Medium | Cage Manager | 22 May 2026 | Open | Match chip movement records |
| Flagged Item | Review Type Needed | Reason | Priority | Recommended Next Step |
|---|---|---|---|---|
| Baccarat hold above range | Table Games / Finance | High hold may need large-session explanation | Medium | Review large player sessions |
| Three Card Poker hold below range | Table Games | Below expected range for period | Medium | Review side bet activity and sample size |
| Rating inconsistencies | Table Games / Player Development | Player value records may be inaccurate | High | Conduct supervisor refresher |
| Dealer issue pattern | Training / Table Games | Repeated payout corrections noted | Medium | Review coaching records |
| Fills and credits reconciliation | Cage / Table Games | Chip movement should match records | Medium | Confirm reconciliation |
| Any unusual dispute or incident | Surveillance / Compliance if needed | Only if issue is identified | Conditional | Escalate through official procedure |
This tool explains table games KPIs for management review only. It does not replace official accounting, finance reports, surveillance review, compliance review, audit procedures, or approved table games controls.
KPI movement should not be explained by one factor without review. Do not blame dealers, players, supervisors, or departments without confirmed evidence and official review.
Hold, win, drop, fills, credits, pace, and ratings should be reviewed together. Final explanations must be reviewed by authorized management.