```html Slots Dashboard • Aurora Crown Casino
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Slots Dashboard

Aurora Crown Casino • Slot Operations Visibility

Review machine performance, denomination mix, occupancy, hand pays, downtime, ticket issues, floor calls, promotions, and machine notes.

Sample Data Loaded
Last updated: 19 May 2026, 07:26

Dashboard Overview

Draft for Management Review

Slots Snapshot

Total Coin-In
$2,411,500
Slot Win
$238,200
Win Percentage
9.9%
Average Occupancy
71%
Active Machines
486
Hand Pays
38
Downtime Hours
42.5
Open Machine Issues
11

Slot Performance Summary (by Floor Area)

Floor Area Machines Coin-In Slot Win Win % Occupancy Main Note
Main Slot Floor 210 $985,000 $96,300 9.8% 74% Strong base activity during weekend periods
East Zone 96 $482,500 $49,800 10.3% 78% Highest occupancy and strongest service pressure
High Limit Room 32 $354,000 $42,600 12.0% 58% Lower occupancy but high value per machine
Progressive Bank 48 $321,000 $27,200 8.5% 69% High guest interest but lower win percentage this week
Smoking Area 100 $269,000 $22,300 8.3% 66% Stable activity with several ticket issues

Machine Performance Review

Machine / Bank Area Denom Coin-In Win Win % Occupancy Review Note
Bank E-14 East Zone $0.01 $86,500 $8,700 10.1% 82% Strong penny bank performance
Machine HL-07 High Limit $5.00 $62,000 $9,800 15.8% 44% High win with limited play time
Bank M-22 Main Floor $0.05 $74,300 $6,900 9.3% 76% Stable performance
Progressive Bank P-03 Progressive Area $0.25 $95,600 $5,400 5.6% 81% High play but low win this period
Machine S-18 Smoking Area $0.01 $38,200 $2,100 5.5% 72% Needs performance review
Bank M-09 Main Floor $1.00 $66,700 $8,250 12.4% 63% Healthy dollar-denom result

Denomination Mix Review

Denomination Machines Coin-In Slot Win Win % Occupancy Manager Note
$0.01 220 $918,000 $88,700 9.7% 77% Strong volume and high occupancy
$0.05 86 $402,000 $39,600 9.9% 70% Stable mid-low denomination activity
$0.25 74 $381,500 $35,200 9.2% 68% Progressive banks drove strong play
$1.00 62 $356,000 $36,100 10.1% 61% Solid performance with lower occupancy
$5.00 28 $242,000 $27,800 11.5% 49% High value but needs targeted review
Multi-denom 16 $112,000 $10,800 9.6% 65% Stable flexible play option

Occupancy and Floor Utilization

Peak Occupancy
86%
8 PM – 12 AM
Highest Occupancy Area
East Zone
Lowest Occupancy Area
High Limit Room
Peak Pressure Time
8 PM – 12 AM
Underused Area
High Limit Room (weekday afternoons)
Time Block Occupancy % Busiest Area Lowest Area Service Pressure Manager Note
12 PM – 4 PM 54% Main Floor High Limit Low Normal afternoon pattern
4 PM – 8 PM 69% East Zone High Limit Medium Floor traffic building
8 PM – 12 AM 86% East Zone Smoking Area High Peak service light and hand pay pressure
12 AM – 4 AM 61% Main Floor Progressive Bank Medium Late play reduced but service calls continued

Hand Pay Review

Total Hand Pays
38
Total Hand Pay Amount
$186,400
Highest Hand Pay
$24,500
Highest Hand Pay Area
High Limit Room
Avg Processing Time
11 min
Review Status
Needs timing review
Main Note
Hand pay volume manageable, but peak-hour processing time increased.
Time / Date Machine Area Amount Processing Time Status Follow-Up Needed
13 May 2026, 9:15 PM HL-07 High Limit $24,500 14 min Completed Review peak processing time
14 May 2026, 8:40 PM E-14-06 East Zone $6,800 12 min Completed Normal
15 May 2026, 10:05 PM P-03-11 Progressive Bank $12,200 16 min Completed Review staffing during peak
16 May 2026, 7:30 PM M-22-04 Main Floor $4,750 9 min Completed No action
17 May 2026, 11:20 PM S-18-02 Smoking Area $3,900 13 min Completed Monitor

Downtime and Technical Review

Total Downtime Hours
42.5
Machines with Repeated Downtime
7
Highest Downtime Machine
S-18-02
Main Downtime Cause
Bill validator and printer issues
Technician Follow-Up Items
9
Review Status
Needs technical follow-up
Machine / Bank Area Downtime Hours Main Issue Status Owner Follow-Up Action
S-18-02 Smoking Area 7.5 Ticket printer issue Open Slot Technician Replace printer module
E-14-09 East Zone 5.0 Bill validator rejects In progress Slot Technician Clean and test validator
P-03-11 Progressive Bank 4.5 Progressive display error Open Slot Manager / Vendor Contact vendor support
M-22-04 Main Floor 3.0 Button panel issue Completed Slot Technician Panel replaced
HL-07 High Limit 2.5 Door switch alert Needs review Slot Technician Confirm sensor status
Bank M-09 Main Floor 2.0 Network drop Completed IT / Slots Connection restored

Ticket and TITO Issue Review

Ticket Issue Count Area Possible Impact Current Status Follow-Up Needed
Ticket printer jam 14 Smoking Area / Main Floor Delayed guest cashout Open Review repeated printer issues
Ticket not accepted 9 East Zone Guest service calls increased In progress Test validators
Ticket amount dispute 3 Main Floor Requires supervisor review Completed Keep factual notes
Ticket barcode unreadable 7 Multiple areas Slower redemption Open Check printer quality
Voucher redemption question 11 Rewards / Cage Guest confusion In progress Improve instructions

Floor Calls and Service Pressure

Total Floor Calls
286
Average Response Time
6.8 min
Peak Call Period
8 PM – 12 AM
Main Call Type
Ticket printer / service light
Highest Call Area
East Zone
Service Pressure Status
Medium to high during peak
Call Type Count Main Area Avg Response Time Status Manager Note
Service light / guest assistance 92 East Zone 6.5 min Medium Peak period staffing review needed
Ticket printer issue 44 Smoking Area 8.2 min High Repeated printer issue pattern
Bill validator issue 38 East Zone 7.1 min Medium Technical follow-up needed
Hand pay support 38 High Limit / Progressive 11 min Medium Peak processing time increased
Player card issue 31 Main Floor 5.4 min Low Normal support level
Machine reset / error 43 Multiple areas 7.8 min Medium Review repeated machines

Promotions and Slot Campaign Impact

Promotion Period Eligible Players Participants Coin-In During Promo Operational Pressure Review Note
Weekend Hot Seat Bonus 10–12 May 2026 600 428 $286,400 High Strong activity but service calls increased
May Free Play Return Offer 1–15 May 2026 1,080 146 $118,600 Medium Reactivation response mixed
Gold Tier Weekend Reception 16 May 2026 180 invited 96 attended $204,800 Medium Hosted slot guests responded well
East Zone Multiplier Day 18 May 2026 420 265 $156,300 High East Zone occupancy and floor calls increased

Machine Review Notes

Machine / Bank Review Reason Performance Status Technical Status Guest Feedback Recommended Follow-Up
S-18-02 Repeated downtime Weak Printer issue open Several ticket complaints Repair and monitor for 7 days
P-03-11 High play, low win Needs review Display error open Guests still attracted to progressive Review after vendor support
E-14 Bank High occupancy Strong Several validator issues Popular penny bank Add technical checks during peak
HL-07 High hand pay activity Strong Door switch alert High-limit attention needed Confirm sensor and monitor
M-22 Bank Stable performance Good No major issue Positive guest use Continue normal monitoring
R-05 Bank Low occupancy Weak No technical issue Low guest interest Review placement or game mix

Open Slot Floor Issues (Action Required)

Open Issue Area Priority Owner Due Date Status Notes
Replace printer module on S-18-02 Smoking Area High Slot Technician 20 May 2026 Open Repeated ticket jams
Test bill validators on E-14 bank East Zone High Slot Technician 20 May 2026 In progress Guest service calls increased
Contact vendor for P-03-11 display issue Progressive Bank Medium Slot Manager 21 May 2026 Open Progressive display error
Review hand pay staffing during peak High Limit / Progressive Medium Slot Manager 22 May 2026 Open Processing time increased
Review low occupancy on R-05 bank Main Floor Medium Slot Manager 24 May 2026 Open Consider game mix or placement
Improve voucher redemption instructions Rewards / Slots Medium Rewards Desk Manager 23 May 2026 Open Guest confusion reported

Management Questions

• Which machines or banks are driving the strongest coin-in?
• Which machines have repeated downtime?
• Are ticket issues concentrated by area or machine type?
• Are hand pay processing times acceptable during peak periods?
• Are floor calls caused by staffing, machine condition, or promotion pressure?
• Is denomination mix aligned with guest demand?
• Which areas are underused?
• Which machines need vendor support?
• Are promotions increasing quality play or only service pressure?
• What should be escalated to operations, finance, surveillance, compliance, or vendor support?

Review and Escalation Flags

Flagged Item Review Type Needed Reason Priority Recommended Next Step
S-18-02 repeated downtime Technical / Slot Management Repeated printer failures affecting service High Repair and monitor
E-14 validator issues Technical / Slot Management High occupancy bank with service pressure High Test validators and track calls
Hand pay processing time Slots / Cage / Security if needed Peak time processing increased Medium Review staffing and process timing
P-03-11 progressive display issue Vendor / Slot Management Display error affects guest confidence Medium Contact vendor
Voucher redemption questions Rewards / Slots / Marketing Guest instructions may be unclear Medium Improve wording and staff briefing
Low occupancy R-05 bank Slot Performance Review Machine mix or placement may need review Low Review placement and game mix

Important: Human Review Required

This dashboard supports slot operations visibility only.

  • It does not replace official slot system reports, accounting, finance, compliance, surveillance, audit, technical, vendor, or management review.
  • Machine performance should be reviewed with coin-in, win, occupancy, downtime, ticket issues, floor calls, promotions, and guest feedback.
  • Do not blame attendants, technicians, guests, vendors, or departments without official review.
  • Final decisions about machine moves, removals, repairs, vendor escalation, or compliance matters require authorized human review.
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