Slots Performance Analytics • Aurora Crown Casino

1. Analytics Overview

Draft • Ready for review

Casino Name

Prepared By

Analytics Date

Reporting Period

Department Owner

Review Type

Floor Areas Reviewed

Main Purpose

Information Source

Review Status

Final Management Review Required

2. Performance Snapshot

Period: 12–18 May 2026

Total Coin-In

$2,411,500

+8.4% vs prior week

Actual Slot Win

$238,200

9.9% hold

Theoretical Win

$231,400

Expected

Actual RTP

90.1% −0.3pp

vs Theoretical 90.4%

Theoretical RTP

90.4%

Long-term target

Avg Occupancy

71%

Peak 86%

Jackpot Events

38

Total paid: $186,400

Downtime Hours

42.5

7 machines affected

3. Coin-In, Win, and Theoretical Win Summary (by Floor Area)

Floor Area	Machines	Coin-In	Actual Win	Theoretical Win	Actual RTP	Theoretical RTP	Manager Note
Main Slot Floor	210	$985,000	$96,300	$94,600	90.2%	90.4%	Performance close to theoretical expectation
East Zone	96	$482,500	$49,800	$46,900	89.7%	90.3%	Strong coin-in and slightly stronger actual win
High Limit Room	32	$354,000	$42,600	$39,800	88.0%	88.8%	High value per machine with lower occupancy
Progressive Bank	48	$321,000	$27,200	$31,100	91.5%	90.3%	Actual win below theoretical this period
Smoking Area	100	$269,000	$22,300	$19,000	91.7%	92.9%	Lower actual win percentage due to jackpot and printer issues

4. RTP and Win Percentage Explanation

Actual Slot Win Percentage

9.9%

Actual RTP

90.1%

Theoretical RTP

90.4%

RTP Difference

−0.3 percentage points

PERFORMANCE STATUS: CLOSE TO THEORETICAL EXPECTATION

Actual RTP is close to theoretical RTP overall, but individual banks moved differently due to jackpots, game mix, denomination mix, and volume.

RTP Definition: RTP means return to player. Actual RTP shows what players received back during the review period. Theoretical RTP is the expected long-term return built into the approved game settings. Short-term actual RTP can move above or below theoretical because of jackpots, volatility, player activity, game mix, denomination mix, and sample size.

Caution: Short-term RTP movement should not be explained by one factor without reviewing coin-in, jackpots, game mix, downtime, and machine group performance.

5. Machine Group Review

Machine Group / Bank	Area	Denom	Machines	Coin-In	Actual Win	Theoretical Win	Occupancy	Review Note
Bank E-14	East Zone	$0.01	12	$186,500	$18,700	$17,900	82%	Strong penny bank; monitor validator calls
Bank M-22	Main Floor	$0.05	10	$144,300	$13,900	$13,600	76%	Stable mid-low denomination activity
Bank P-03	Progressive Bank	$0.25	8	$195,600	$10,400	$18,300	81%	High play but actual win below theoretical
Bank M-09	Main Floor	$1.00	8	$166,700	$18,250	$16,900	63%	Healthy dollar-denomination result
High Limit HL Group	High Limit Room	$5.00	12	$242,000	$27,800	$25,400	49%	Lower occupancy but high value
Bank S-18	Smoking Area	$0.01	10	$98,200	$7,100	$9,500	72%	Needs review due to downtime and ticket complaints

6. Denomination Mix Review

Denomination	Machines	Coin-In	Actual Win	Actual Win %	Theoretical Win	Occupancy	Manager Note
$0.01	220	$918,000	$88,700	9.7%	$87,200	77%	Strongest volume and occupancy
$0.05	86	$402,000	$39,600	9.9%	$38,900	70%	Stable mid-low denomination performance
$0.25	74	$381,500	$35,200	9.2%	$37,500	68%	Progressive play affected actual result
$1.00	62	$356,000	$36,100	10.1%	$35,000	61%	Solid result
$5.00	28	$242,000	$27,800	11.5%	$25,900	49%	High value but lower occupancy
Multi-denom	16	$112,000	$10,800	9.6%	$10,900	65%	Stable flexible play option

7. Occupancy Signals and Floor Utilization

Average Occupancy

71%

Peak Occupancy

86%

Lowest Occupancy Area

High Limit Room

Highest Occupancy Area

East Zone

Peak Pressure Time

8 PM – 12 AM

East Zone and penny banks are heavily used, while high-limit weekday occupancy is lower.

Time Block	Occupancy	Busiest Area	Lowest Area	Service Pressure	Manager Note
12 PM – 4 PM	54%	Main Floor	High Limit Room	Low	Normal afternoon pattern
4 PM – 8 PM	69%	East Zone	High Limit Room	Medium	Traffic building before evening peak
8 PM – 12 AM	86%	East Zone	Smoking Area	High	Peak service calls and jackpot pressure
12 AM – 4 AM	61%	Main Floor	Progressive Bank	Medium	Late play reduced but calls continued

8. Jackpot Activity Review

Jackpot / Hand Pay Events

38

Total Jackpot / Hand Pay Amount

$186,400

Highest Jackpot / Hand Pay

$24,500

Highest Activity Area

High Limit Room & Progressive Bank

Average processing time: 11 minutes. Jackpot volume manageable but clusters affected actual RTP and service timing.

Date / Time	Machine / Bank	Area	Amount	Processing Time	Status	Follow-Up Needed
13 May 2026, 9:15 PM	HL-07	High Limit Room	$24,500	14 min	Completed	Review peak processing time
14 May 2026, 8:40 PM	E-14-06	East Zone	$6,800	12 min	Completed	Normal
15 May 2026, 10:05 PM	P-03-11	Progressive Bank	$12,200	16 min	Completed	Review staffing during peak
15 May 2026, 10:40 PM	P-03-04	Progressive Bank	$8,900	13 min	Completed	Include in jackpot cluster review
16 May 2026, 7:30 PM	M-22-04	Main Floor	$4,750	9 min	Completed	No action
17 May 2026, 11:20 PM	S-18-02	Smoking Area	$3,900	13 min	Completed	Monitor machine issue pattern

9. Downtime and Technical Notes

Total Downtime: 42.5 hours

Machines with Repeated Downtime: 7

Highest Downtime Machine: S-18-02

Main Cause: Ticket printer & bill validator issues

Machine / Bank	Area	Downtime Hours	Main Issue	Coin-In Impact	Status	Follow-Up Action
S-18-02	Smoking Area	7.5	Ticket printer issue	Medium	Open	Replace printer module
E-14-09	East Zone	5.0	Bill validator rejects	High	In progress	Clean and test validator
P-03-11	Progressive Bank	4.5	Progressive display error	High	Open	Contact vendor support
M-22-04	Main Floor	3.0	Button panel issue	Medium	Completed	Panel replaced
HL-07	High Limit Room	2.5	Door switch alert	High	Needs review	Confirm sensor status

10. Promotion Follow-Up Review

Promotions Reviewed

4

Total Promotion Cost

$49,450

Total Participants

1,335

Coin-In During Promotions

$766,100

High operational pressure noted

Promotion	Period	Participants	Coin-In During Promo	Estimated Cost	Operational Pressure	Follow-Up
Weekend Hot Seat Bonus	10–12 May 2026	428	$286,400	$18,750	High	Repeat with more floor coverage
May Free Play Return Offer	1–15 May 2026	146	$118,600	$9,850	Medium	Adjust inactive segments
Gold Tier Weekend Reception	16 May 2026	96	$204,800	$9,500	Medium	Complete host follow-up
East Zone Multiplier Day	18 May 2026	265	$156,300	$11,350	High	Review East Zone service calls

11. Actual vs Theoretical Review

Area / Group	Actual Win	Theoretical Win	Difference	Difference %	Possible Review Point	Follow-Up
Main Slot Floor	$96,300	$94,600	+$1,700	+1.8%	Close to expectation	No urgent action
East Zone	$49,800	$46,900	+$2,900	+6.2%	Strong actual result	Monitor validator issues
High Limit Room	$42,600	$39,800	+$2,800	+7.0%	High-value variance	Review sample size
Progressive Bank	$27,200	$31,100	−$3,900	−12.5%	Jackpot activity lowered actual win	Review jackpot cluster
Smoking Area	$22,300	$19,000	+$3,300	+17.4%	Lower theo estimate and downtime mix	Review machine group data

12. Machine Review Notes

Machine / Bank	Review Reason	Performance Status	Technical Status	Guest Impact	Recommended Follow-Up
S-18-02	Repeated downtime and ticket issues	Weak	Printer issue open	Guest cashout delays	Repair and monitor for 7 days
P-03-11	High play, low actual win vs theo	Needs review	Display error open	Progressive guest interest remains high	Vendor support and jackpot review
E-14 Bank	High occupancy and validator calls	Strong	Several validator issues	Increased floor calls	Add technical checks during peak
HL-07	High-limit win and hand pay activity	Strong	Door switch alert	High guest attention	Confirm sensor and monitor
M-22 Bank	Stable performance	Good	No major issue	Positive guest use	Continue normal monitoring
R-05 Bank	Low occupancy	Weak	No technical issue	Low guest interest	Review placement or game mix

13. Floor Service and Guest Impact

Service Issue	Count	Main Area	Avg Response	Guest Impact	Follow-Up
Service light / guest assistance	92	East Zone	6.5 min	Moderate peak pressure	Review floor coverage
Ticket printer issue	44	Smoking Area	8.2 min	Cashout delay complaints	Repair repeated printers
Bill validator issue	38	East Zone	7.1 min	Buy-in frustration	Test validators
Hand pay support	38	High Limit / Progressive	11 min	Longer peak processing	Review staffing
Player card issue	31	Main Floor	5.4 min	Minor inconvenience	Monitor
Machine reset / error	43	Multiple areas	7.8 min	Medium service pressure	Review repeated machines

14. Review and Escalation Flags

Flagged Item	Review Type Needed	Reason	Priority	Recommended Next Step
S-18-02 repeated downtime	Technical / Slot Management	Repeated printer failure affects service	HIGH	Repair and monitor
P-03-11 progressive display issue	Vendor / Slot Management	Display error may affect guest confidence	HIGH	Contact vendor support
Progressive Bank actual win below theoretical	Slots / Finance	Jackpot cluster affected result	MEDIUM	Review jackpot activity and sample size
E-14 validator issues	Technical / Slot Management	High-occupancy bank has repeated calls	HIGH	Test validators and track floor calls
Hand pay processing time	Slots / Cage / Security	Peak processing time increased	MEDIUM	Review staffing and process timing
Promotion service pressure	Slots / Marketing	Promotion increased floor calls	MEDIUM	Adjust staffing before repeat

15. Management Questions

1. Is actual win close to theoretical win overall?

2. Which machine groups moved furthest from theoretical expectation?

3. Which denomination groups are producing the strongest coin-in?

4. Are jackpots or progressive activity explaining short-term RTP movement?

5. Which machines have repeated downtime?

6. Are service calls linked to machine condition, promotion pressure, or staffing?

7. Are high-occupancy areas receiving enough attendant and technician support?

8. Are underused banks a machine mix issue, location issue, or demand issue?

9. Should any machine group be monitored before relocation or replacement?

10. Which issues need finance, surveillance, compliance, technical, vendor, or senior management review?

16. Follow-Up Action Tracker

Follow-Up Action	Department	Priority	Owner	Due Date	Status	Notes
Replace printer module on S-18-02	Slots / Technical	High	Slot Technician	20 May 2026	Open	Repeated ticket issue
Contact vendor for P-03-11 display issue	Slots / Vendor	High	Slot Manager	21 May 2026	Open	Progressive display error
Test validators on E-14 bank	Slots / Technical	High	Slot Technician	20 May 2026	In progress	High occupancy bank
Review Progressive Bank jackpot cluster	Slots / Finance	Medium	Slot Manager	22 May 2026	Open	Actual win below theoretical
Review hand pay staffing during peak	Slots / Cage	Medium	Slot Manager	22 May 2026	Open	Processing time increased
Analyze R-05 low occupancy bank	Slots	Medium	Slot Manager	24 May 2026	Open	Review placement or mix
Review promotion floor coverage	Slots / Marketing	Medium	Operations Manager	23 May 2026	Open	Promotion pressure increased calls

17. Safe Analytics Language Guide

Avoid This Wording	Why It Is Risky	Better Analytics Wording
“Machine is bad”	Too vague and unsupported	“Machine performance requires review”
“Technician failed to fix it”	Blame language	“Technical follow-up remains open”
“Players beat the machine”	Misleading and emotional	“Actual RTP was above theoretical during the period”
“Vendor problem confirmed”	Premature conclusion	“Vendor review may be required”
“Promotion caused all the problems”	Overstates cause	“Promotion period increased service pressure”
“Jackpots were suspicious”	Implies wrongdoing	“Jackpot cluster flagged for review”

Human Review and Slots Analytics Disclaimer

This app supports slots performance analytics only. It does not replace official slot system reports, accounting close, finance reports, technical logs, compliance review, surveillance review, audit procedures, vendor procedures, or management approval.

Actual RTP can move above or below theoretical RTP over short periods. Machine performance should be reviewed with coin-in, actual win, theoretical win, occupancy, jackpots, downtime, ticket issues, promotions, and guest impact.

Do not assign blame, fault, intent, or final conclusions without official review.

Final decisions about machine moves, removals, repairs, vendor escalation, or compliance matters require authorized human review.