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Casino Incident & Evidence Workflow SuiteCompare the four case workflows →
1 Classify2 Separate3 Preserve4 Review5 Resolve & close
Live Games App 8 of 8 • Dispute control

Dispute Documentation Template

Build a time-ordered, evidence-linked dispute record that separates claims from established facts, tracks preservation and custody, and produces a cautious management brief with clear ownership and resolution authority.

Use it in four steps

  1. Record the case, claim, parties, and immediate controls.
  2. Build a sourced chronology.
  3. Register and preserve available evidence.
  4. Document the supported resolution and open actions.
New unsaved draft
Evidence control: capture facts, claims, times, source references, and custody details separately. Do not use this draft to replace the official incident, surveillance, security, AML, legal, or regulatory record required by your property.

Case identity and initial control

Record when the dispute began and what was done to protect people, assets, and evidence.

1

Chronology

Enter events in time order and identify the source for each entry.

2
TimeEvent / statementTypeSourceReference / reliability noteRemove
Types help separate observed fact, attributed statement, system record, and manager action.

Evidence and preservation

Track what exists, where it is held, and whether it was secured.

3
Evidence itemAvailable?Secured?Reference / locationCustody / limitation noteRemove

Case indicators

Completeness prompts only.

Timeline events0
Evidence items0
Secured0%
Missing / unsecured0

Quality prompts

    Assessment, resolution, and follow-up

    State what the evidence supports, what remains unresolved, and who approved the outcome.

    4
    Complete the case record and generate the management brief.
    Language discipline
    • Write “the guest stated…” rather than presenting a claim as fact.
    • Write “video review showed…” only when the review is complete and referenced.
    • Record exact times or explain how times were estimated.
    • Do not infer motive from a mistake, disagreement, or incomplete evidence.