◆CasinoOpsAI
Live Games App 6 of 8 • Coaching and competency

Dealer Error Follow-Up

Turn verified dealer-error events into a neutral, evidence-linked coaching plan with repeat-pattern prompts, action ownership, follow-up dates, and a manager-ready review draft.

Use it in four steps

  1. Define the review scope and period.
  2. Record each verified event and immediate control.
  3. Set proportionate coaching and follow-up actions.
  4. Generate, review, save, export, or print the follow-up.
New unsaved draft
Coaching control: record verified facts and procedure references. This tool supports coaching, competency follow-up, and trend review; it is not a disciplinary finding and should not replace HR, compliance, surveillance, or formal incident procedures.

Review identity and scope

Define who, what period, and which operating area this follow-up covers.

1
State what was checked and what was not checked. Avoid assumptions about intent.

Verified error and coaching events

Enter one row per verified event. Separate the observed fact from the coaching response.

2
DateGame / tableCategorySeverityVerified factEvidence / referenceImmediate controlImpactStatusRemove
Examples: payout, procedure sequence, chip handling, game protection, rating communication, customer interaction.

Live review indicators

These are prompts, not conclusions.

Events0Recorded rows
High / critical0Needs prompt review
Repeat categories0Category appears twice+
Closed events0%Immediate follow-up status

Pattern view

Use frequency to focus observation, not to assume cause.

  • Add events to see category patterns.

Coaching and competency plan

Translate verified patterns into proportionate support, practice, and follow-up.

3

Manager-ready follow-up

Generate a neutral first draft, then review every sentence before use.

4
Complete the review and select Generate follow-up.
Good documentation practice
  • Use observable facts, dates, table references, and source records.
  • Do not label intent, attitude, or competence without an approved assessment.
  • Keep coaching proportionate to risk and repetition.
  • Escalate through formal channels when required by policy.