COCasinoOpsAI
Casino Incident & Evidence Workflow SuiteCompare the four case workflows →
1 Classify2 Separate3 Preserve4 Review5 Resolve & close
Guest Services • Feedback Governance

Guest Feedback Summary

Turn compliments, suggestions, and complaints into verified service themes, owned actions, consent-aware follow-up, and cautious management learning.

How to use this tool

  1. Set the review period, included channels, privacy rule, and escalation standard.
  2. Record the guest’s words separately from verified facts, evidence, and the immediate response.
  3. Assign department ownership, deadlines, consent status, resolution, and learning.
  4. Review recurring themes carefully, test possible systemic issues, and protect personal information.
New unsaved draft
Operational safeguard: Guest feedback is valuable but may be incomplete, emotional, anonymous, or unverified. Preserve the guest’s meaning, separate allegations from verified facts, honor contact consent, protect sensitive information, and escalate safety or responsible-gaming concerns under approved procedures.

Feedback governance

Set the review window, channels, privacy standard, and escalation rule.

1

Guest feedback register

Capture feedback, verification state, immediate response, ownership, resolution, and consent.

2
ReferenceDate / timeSourceCategorySentimentSeverityGuest refFeedbackVerified factsImmediate responseDepartmentOwnerDueStatusResolution / learningFollow-up consentPrivacyRemove

Live position

Calculated from the current records.

Feedback items0Current review set
Complaints0Negative feedback
High / critical0Material severity
Open actions0Not resolved
Record completeness0%

Theme and action review

Distinguish positive feedback, recurring themes, isolated complaints, and supported systemic issues.

3

Quality checks

Human review remains required.

    Management output

    Copy or print after review.

    Complete the workflow and generate the management output.